If you no longer need the premium features of BUCKS, you can switch to the Free plan at any time and continue using the app's basic currency conversion features.

Switch to the Free Plan

1. Open the BUCKS app from your Shopify admin.
2. Navigate to Pricing.
3. Scroll down to the Free plan section.
4. Click Free plan.

Once switched, your paid subscription will be cancelled and you can continue using the free features available in the app.

Note: Switching to the Free plan does not uninstall the app. You can continue using the app with the features available under the Free plan.

Not Using the App?

If you no longer plan to use BUCKS, we recommend uninstalling the app from your Shopify store.
Shopify app billing is automated. If your store remains subscribed to a paid plan, charges may continue even if you are not actively using the app.

Refund Policy

• At Helixo, we strive to provide the best possible experience for our merchants. If you experience any issues with BUCKS, please contact our support team before requesting a refund. We will do our best to investigate the issue and help resolve it.
• If a refund is approved, it will be processed as soon as possible.
• Once initiated, refunds are sent back to the original payment method used for the purchase. Depending on your bank or credit card provider, it may take approximately 5–7 business days for the refund to appear in your account.

Refund Eligibility

Refunds may be considered when:

• A billing issue has occurred.
• An unexpected charge was made.
• The app was not functioning as intended and our support team was unable to resolve the issue.
• Other exceptional circumstances are identified during our review.

All refund requests are reviewed individually.

Refund Limitations

Refunds are generally not available for:

• Issues related to compatibility with third-party apps or software.
• Changes made by Shopify that affect app functionality.
• Failure to use the app according to available documentation, setup instructions, or support guidance.
• Keeping the app installed on a paid plan without actively using it.
• Charges older than the maximum refund period outlined below.

Maximum Refund Period

Refund requests can only be considered for charges incurred within the most recent 3 consecutive months.
If you believe a charge was made in error or the app did not meet your expectations, please contact us within 3 months of the charge date.
Any approved refund will be limited to charges from the latest three billing cycles.

Frequently Asked Questions

Do I need to uninstall the app after switching to the Free plan?

No. After switching to the Free plan, you can continue using BUCKS with its free features.

Will I continue to be charged if I am not using the app?

Yes. If your store remains on a paid plan, Shopify will continue billing according to your subscription, even if the app is not actively being used.
To avoid future charges, switch to the Free plan or uninstall the app from your store.

What happens when I uninstall the app?

When you uninstall BUCKS, Shopify automatically cancels the app subscription and no future charges will be generated.
Please note that uninstalling the app does not automatically refund previous charges.

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Updated on: 09/09/2026