> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.helixo.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to uninstall UFE completely?

I understand that Upsell Funnel Engine app is not for everyone. Really sorry to see you go!


> **NOTE:**
> This document applies **only** to customers who installed the app before **November 18, 2023**.
> If you installed the app after this date, no manual code removal is required, as no scripts are injected into your theme. The app now uses Shopify **App Embeds**, which automatically removes all scripts upon uninstallation.
> For earlier installations, please follow the steps below to manually remove unused scripts.

We add some `liquid` code to the theme for the proper working of the app but wait!

|| **Important**
|| No worries, the code added in the theme liquid file will not execute/load/run in your store after the app is uninstalled.
|| So, it will not cause any harm to your store even if you haven't removed the codes.

## #1 How to cancel App Subscription?

App subscription is handled by Shopify and if you have activated any subscription with the app then it will be automatically cancelled as soon as you uninstall the app.

If you find any issues regarding billing, please contact at support@helixo.co

## #2 Instructions to remove unused scripts

||| After uninstalling we lose access to the theme, so we can't remove the code. But here are the instructions to remove it completely from the code.
||| If you need help with removing files, please contact support@helixo.co, we will do it for you as soon as possible.

### 1. Removing code snippet from `theme.liquid` file

**Step 1:** Go to `Shopify Admin -> Online Store -> Themes`

**Step 2:** Select `Edit Code` on the active theme

![](https://storage.crisp.chat/users/upload/plugin/-/c/6/1/d/c61d79638ebd5800/2e81877a-c150-813b-ac09-cdf1c7_ge64jf.png =800x278)

**Step 3:** Select `theme.liquid` from the left side

**Step 4:** Search for `{% include 'ufe-offer' %}` in theme.liquid file and remove only that code (don't remove any other code) and click`Save`

![](https://storage.crisp.chat/users/upload/plugin/-/c/6/1/d/c61d79638ebd5800/2e81877a-c150-8144-bd32-e0bb09_1wmasj.png =800x472)

||| **IMPORTANT:** **Complete the above steps FIRST then only do the below steps**

### 2. Removing `ufe-offer.liquid` file

**Step 5:** Scroll down and navigate to `Snippets/ufe-offer.liquid` in the left panel and delete that file

![](https://storage.crisp.chat/users/upload/plugin/-/c/6/1/d/c61d79638ebd5800/2e81877a-c150-818a-bf77-db48cf_1330s8i.png =800x393)

🌟 You're done with removing the UFE codes completely from the theme.

*We are sorry to see you go, but still, I am wondering why did you uninstall our sweet, cute lightweight upsell app?*

Please let me know by writing to support@helixo.co. We will reach out to you as soon as possible.

Hope you've got some value from this article. Let us know your feedback 🙂 We are excited to hear your thoughts.

|| **Did we miss something?**
|| No worries! Message us by clicking the chat icon 💬 inside the app.
|| Or just email our team at [support@helixo.co](mailto:support@helixo.co) ✌️