> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.helixo.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Not contacting the support agent

> First thing you should do while encounter any issue is to contact the customer support agent. 

You can contact us via 2 ways, contact via **chat inside the app** or email us at **support@helixo.co**

Our team is available 24/7.

If you want to get in touch with a live chat agent, you can contact at this time or, you can mail us, we will get back to you as soon as any of us reach the office.

| **90% of the time support agent will be well aware of the issue and will help you fix it in no time.**

Contacting customer support on time will help you `save both you Time and Effort.`

Let us take care of the issue, while you can do other productive things.

### Don't know how to contact us?

> No worries! Message us by clicking the chat icon 💬 inside the app Or Just email our team at [support@helixo.co](mailto:support@helixo.co) ✌️

> **Related LInks **
> [Quick! Quick! Quick Money!](https://docs.helixo.co/en/article/quick-quick-quick-money-1vr39ta/) 
> [Not contacting the support agent](https://docs.helixo.co/en/article/not-contacting-the-support-agent-1otc23a/) 
> [Using hundreds of upsell apps](https://docs.helixo.co/en/article/using-hundreds-of-upsell-apps-kjmvtu/) 
> [Staying in Free Plan [Old Users]](https://docs.helixo.co/en/article/staying-in-free-plan-old-users-17wooyh/) 
> [Trying to do what app can't do](https://docs.helixo.co/en/article/trying-to-do-what-app-cant-do-1u7elx4/) 
> [Not measuring the funnel performance](https://docs.helixo.co/en/article/not-measuring-the-funnel-performance-bg457q/) 
> [App install, Quick uninstall](https://docs.helixo.co/en/article/app-install-quick-uninstall-1g3xcjh/) 
> [No patience!](https://docs.helixo.co/en/article/no-patience-1adjg3y/) 
> [Not testing funnels properly](https://docs.helixo.co/en/article/not-testing-funnels-properly-1gmm6s1/)

Hope you've got some value from this article. Let us know your feedback 🙂  We are excited to hear your thoughts.

|| **Did we miss something?**
|| No worries! Message us by clicking the chat icon 💬  inside the app.
|| Or Just email our team at [support@helixo.co](mailto:support@helixo.co) ✌️